ServiceGate
ZERO-TRUST REMOTE ACCESS

The right access.
To the right
machine.

Remote service on your terms. Decide who can access each machine or sensor — and for how long.

Discuss your requirements ↗This is how ServiceGate works →
Personal accessYou stay in controlInsight into activity
ACCESS BY INVITATION 01 — 03
ServiceGateMy sitesAE
LOCATIONS
Eindhoven factory
Location accessible
Workshop Akkrum
EINDHOVEN FACTORY

Machines & components

▦
MACHINEFilling line 1
Access regulated
↳ Temperature sensor✓
↳ ControllerNo access
Connecting to component ↗
Just what you need.Personal access · valid until 17:00
01

The machine owner decides.
The technician works within scope.

↗
Example view — no live machine data
DESIGNED FOR THE FACTORY FLOORMachine buildersFactories & productionService & maintenance
LESS SEARCHING. MORE CONTROL.

You think in machines.
So does your portal.

A mechanic doesn't have to be a network manager. Work with the names everyone knows: location, machine and part.

01 / OVERVIEW

From factory
to sensor.

Find your location, choose the machine and reach the part for which you have permission.

View the method →
02 / PERMISSION

You grant access.
You stay in control.

Limit access per person, device and service. Work with an end date, time limit or number of connections.

View access control →
03 / INSIGHT

Know who requested
access.

View platform activity and connection status. Save audit logs centrally and on location.

More about logging →
ZERO TRUST IN PRACTICE

A connection is
not a blank cheque.

An identity, a defined task and an agreed time, where access to an industrial installation begins.

Read our explanation about zero trust →
  1. 01

    You send the invitation

    Choose the person and the machine or the part.

  2. 02

    You set the limits

    Determine the permitted services, period and duration of connection.

  3. 03

    You stay informed and in control

    Follow the status, view activity and withdraw access.

FOR THE PEOPLE YOU SUPPORT

Remote service.
With clear responsibilities.

FOR MACHINE BUILDERS

Support your customer.
Wherever you are.

Manage your service access per customer and machine, with the permission of the owner.

Discover ServiceGate for mechanical engineeringFOR FACTORIES

Allow specialists.
Stay in control.

Find out who can reach which installation. Your team manages its own locations and rights.

Discover ServiceGate for the industry
CLEAR ANSWERS

Frequently asked questions.

What is ServiceGate?

ServiceGate is a platform for industrial remote access. You manage locations, machines, components and personal access rights from a single portal. A ServiceGate router or Linux system connects the location to the platform.

Do I decide who gets access?

Yes. The Customer Manager determines which user can reach which machine or which part. Access can be limited to specific addresses and services, a period, maximum connection time and a number of connections.

Can a technician be restricted to one sensor?

Yes. You can define a component with its own device address and choose the services allowed for it. An explicit blockade takes precedence over a consent.

Should the firewall allow incoming connections at my location?

The router itself builds an outgoing connection. TLS is used over TCP port 443. The precise operation depends on your firewall and proxy policy, which we assess together for your network.

Your machine, your access.

How would you like to manage
remote service?

Discuss your situation ↗