Understand the access
you grant.
Clear explanation for machine builders, machine owners and people responsible for OT.
What does zero trust mean for a machine?
From a wide network connection to an explicitly authorised task.
Read the explanation →ACCESS & ACCOUNTABILITYRemote access and IEC 62443
Some access rights and logging contributions, and what you need to do next.
Read the explanation →Frequently asked questions
What is ServiceGate?
ServiceGate is a platform for industrial remote access. You manage locations, machines, components and personal access rights from a single portal. A ServiceGate router or Linux system connects the location to the platform.
Do I decide who gets access?
Yes. The Customer Manager determines which user can reach which machine or which part. Access can be limited to specific addresses and services, a period, maximum connection time and a number of connections.
Can a technician be restricted to one sensor?
Yes. You can define a component with its own device address and choose the services allowed for it. An explicit blockade takes precedence over a consent.
Should the firewall allow incoming connections at my location?
The router itself builds an outgoing connection. TLS is used over TCP port 443. The precise operation depends on your firewall and proxy policy, which we assess together for your network.
Are all actions in PLC software recorded?
No. ServiceGate captures platform actions, access decisions, connections and agent results. The content of encrypted application traffic and all operations within a PLC program are not automatically recorded.
Is ServiceGate an IEC 62443 certification automatically?
No. Access rights, time limits, identity verification and logging support a security approach. Conformity also requires an assessment of your system, configuration, processes and applicable requirements.