From service ticket to proper installation
In case of a malfunction, you want to find the right installation, without first collecting separate network data and configurations. Give customers, locations, machines and parts identifiable names. The authorised mechanic connects from the portal to the location and works within the rights granted.
Permission from your customer
An access request does not have to mean permanent access to an entire customer network. The customer manager can invite a mechanic for a machine or one part. Record from when and up to when access is valid, how long a connection may last and how often the invitation may be used.
Multiple specialists, own identity
A PLC specialist and a maintenance technician can work simultaneously at the same location. Each user has their own client connection and their own rights. Breaking one client leaves the other authorized clients connected.
Appointments you can explain
The customer manages the rights of their own locations. Platform management connects the routers to the right company and can watch in a recognizable, read-only customer mode. The actual platform identity remains visible in the logging.
Discuss an application
Tell us which controls you want to reach, how many customer locations you work at and what service tasks you perform. Then we will evaluate the necessary connections, rights and network conditions together. No price or implementation planning is automatically promised.